Returns & Exchanges Policy
Since most items available on this store are made-to-order or limited-edition merchandise, returns are accepted only under specific conditions.
Eligible for Replacement
- We offer replacement if:
- You receive a damaged product
- You receive an incorrect product
- There is a manufacturing defect
- Please contact us within 48 hours of delivery with:
- Order ID
- Photos of the product
- Description of the issue
Email: support@fandomly.com
Size Exchanges
Size exchanges are supported subject to availability.
If your required size is unavailable, we may offer store credit instead.
Not Eligible for Return
- Returns are not accepted for:
- Incorrect size selection by customer
- Minor color variation due to screen differences
- Change of mind after purchase
Replacement Processing Time
Approved replacements are processed within 5–7 working days after verification.
Limited Edition Notice
Some merchandise is produced exclusively for concerts or special collaborations and may not
be restocked once sold out.